Privacy Policy

This Privacy Policy explains how Fine Stitch processes personal data in connection with its tailoring, alteration, remodelling, and upcycling services, including workshop visits, inquiries, quotations, fittings, and collection of completed work.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Data We Collect

We may process identification and contact details, project information, garment photos, measurements, fit preferences, communication records, booking details, payment and billing records, workshop visit information, and any material or design notes you choose to provide. Where you submit garments or materials for review, we may also process information about their condition, construction, and suitability for remodelling or upcycling.

The data we collect depends on the inquiry, booking, or project stage.

Sources of Data

We collect data when you make an inquiry, book a consultation, send messages, visit the workshop, submit garments or materials for assessment, approve a concept, or complete payment. We may also receive information from payment providers, delivery or collection arrangements, and internal records created during assessment, quoting, fitting, remodelling, and collection.

Most information comes directly from the customer or from the course of the project.

Cookie Types

Our site may use essential cookies to support security, page navigation, and form functions, and functional cookies to remember basic preferences. If analytics or similar tools are used, they are limited to understanding site performance and usage patterns. Cookies may be session-based or persistent depending on their purpose.

We use only standard cookie categories needed for operation and basic measurement.

Cookie Controls

You can manage cookies through your browser controls and, where available, through on-site preference tools. Blocking some cookies may affect site functions such as form submission, session continuity, or saved preferences. We do not rely on cookies to collect more information than is needed for ordinary site operation.

Browser settings can be used to limit or remove non-essential cookies.

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, restriction of certain processing, or confirmation of how your data is used. You may also object to processing in limited situations and request review of information we hold about your project or account.

Available rights may depend on the legal basis and the type of information involved.

How to Make a Request

To protect privacy and prevent unauthorized disclosure, we may ask for information needed to confirm your identity and locate the relevant records. If a request cannot be fully satisfied, we will explain the reason where the law requires us to do so.

We may need to verify identity before acting on a request.

Retention of Data

We retain personal data for the period needed to manage the project, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, it is deleted, anonymized, or archived in a limited form where retention is still necessary.

Records are kept only for as long as needed for service, accounting, or legal purposes.

Policy Updates

When we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

We may revise this policy to reflect changes in our practices or legal requirements.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess garments and materials, prepare project scopes and quotes, manage approvals, carry out remodelling or alteration work, arrange fittings and collection, process payments, maintain business records, support site security, and meet legal, accounting, and dispute-handling obligations. We may also use project information to review customer instructions and confirm whether supplied materials are suitable for the requested work.

Processing is limited to the ordinary operation of the business and related legal duties.

02 · Sharing

Service Providers

We may share personal data with payment processors, communication tools, hosting providers, and other operational partners that support booking, billing, site maintenance, and record keeping. Where third parties assist with project administration or technical services, they are expected to handle data under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their role.

03 · Legal basis

Legal Disclosures

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, or protect the rights, property, or safety of our business, customers, or others. Any disclosure is limited to what is reasonably necessary for the relevant purpose.

Disclosure may be required to comply with law or to protect legitimate interests.

Email contact

[email protected]

Telephone contact

+55 11 96103-1070

Postal address

Avenida Dezoito do Forte, 574, 24460-000, Sao Goncalo

Privacy inquiries